Refund and Returns Policy

1. General Overview

At Riverstore we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a return or refund in accordance with the terms set out below.

2. Eligibility for Returns

2.1. Time Frame

Requests for returns must be submitted within 30 calendar days from the date you receive the item.

2.2. Condition of Items

• Items must be unused, in their original packaging, and in the same condition as when delivered.
• Products that have been altered, damaged, or worn will not be eligible for a refund.

2.3. Non‑returnable Items

The following categories are excluded from returns unless they arrive defective or incorrect:

• Personalized or custom‑made products
• Perishable goods
• Digital downloads and software licenses

3. Return Process

3.1. Initiating a Return

To start a return, contact our support team at [email protected] or call +1(806)737-9486‑9486. Provide your order number, the item(s) you wish to return, and the reason for the return.

3.2. Shipping the Return

Once your request is approved, we will issue a prepaid return label. Pack the item securely and attach the label. Ship the package within 7 days of receiving the label. You are responsible for any additional shipping costs if the return is not due to an error on our part.

4. Refunds

4.1. Refund Method

Refunds will be processed to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement.

4.2. Partial Refunds

If the returned item is missing accessories, original packaging, or shows signs of use, we reserve the right to issue a partial refund.

5. Exchanges

Exchanges are handled as a return followed by a new order. If the desired replacement item is out of stock, you will receive a full refund.

6. Defective or Incorrect Items

If you receive a defective or incorrect product, contact us within 7 days of delivery. We will arrange a replacement or full refund at no additional cost to you.

7. User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect the package upon delivery and report any damage immediately.
• Follow the return instructions precisely to avoid delays.

8. Legal Disclaimer

This Refund and Returns Policy does not affect your statutory rights. Riverstore reserves the right to amend this policy at any time, with changes posted on this page. Continued use of the website after modifications constitutes acceptance of the updated terms.

9. Contact Information

If you have questions about this policy, please reach out to us:

Email: [email protected]
Phone: +1(806)737-9486‑9486
Address: Riverstore,